Outage Hub

Our Top Priority

Keeping Your Power On Is Our Highest Priority

While we work hard to provide high quality, reliable electric service to our members, we cannot guarantee uninterrupted power. When an outage does occur, we focus on restoring service interruptions as quickly and efficiently as possible. Whether you’re reporting an outage via our website, by phone, or through our outage text alert system, rest assured we will work as diligently as possible to restore your power as quickly and SAFELY as possible.

Our Top Priority

Keeping Your Power On Is Our Highest Priority

While we work hard to provide high quality, reliable electric service to our members, we cannot guarantee uninterrupted power. When an outage does occur, we focus on restoring service interruptions as quickly and efficiently as possible. Whether you’re reporting an outage via our website, by phone, or through our outage text alert system, rest assured we will work as diligently as possible to restore your power as quickly and SAFELY as possible.

Website

To report an outage online you must have the account number, meter number or phone number that is associated with the account.

Phone

With a 24-hour dispatch center, we’re always here to take your outage calls. To report an outage call (910) 353-1940 or (800) 682-1515.

Outage Text Alerts

Stay connected and stay informed with JOEMC’s Outage Text Alert Program. We deliver power outage alerts within minutes. Learn more.

Website

To report an outage online you must have the account number, meter number or phone number that is associated with the account.

Phone

With a 24-hour dispatch center, we’re always here to take your outage calls. To report an outage call (910) 353-1940 or (800) 682-1515 .

Report An Outage

Keep our team informed of power outages so we can respond quickly.

Outage Text Alerts

Get up-to-the-minute updates on outages in your area

View Outage Map

Keep track of the status of ongoing outages as we work to restore power

Storm Resources

Safety, preparedness, and recovery resources

Security Lights

Report damaged lights so we can repair them quickly