Text Alerts

Outage Text Alerts – Stay Informed When the Power Goes Out

Automatic enrollment if your cell number is on file. Or manually register by calling 910-353-1940

JOEMC does not charge for outage text alerts; standard messaging rates from your mobile carrier may apply.

How it Works

Detect an Outage: We monitor the grid and detect when an outage occurs in your area.
Receive SMS Updates: You get automatic text alerts with outage information and updates
Confirm Your Status: Reply “Outage” to let us know if you’re still without power
Power Restored: Once service is restored, we send a final update so you are informed.

Would like to not participate

If you don’t wish to receive outage text alerts:

Reply ‘STOP’ to any alert message.
You will immediately be unsubscribed from the service.
Standard carrier messaging rates no longer apply once you opt out.

Tip: You can re-enroll anytime by texting ‘JOIN’ or call our office at 910-353-1940 and they can re-enroll you over the phone.

Frequently Asked Questions

How do I sign up for text alerts?

If your mobile number is on file with JOEMC, you’re automatically enrolled. To manually register, click the Sign Up / Re-Enroll button and follow the prompts.

What if I change my phone number?

Update your phone number in your account or re-enroll using the Sign Up / Re-Enroll form to continue receiving alerts.

Can multiple accounts share the same phone number?

Yes. If the same number is associated with multiple accounts, you may receive a message asking you to manually register each account.

What commands can I text?

OUTAGE → Report if your power is out.
STATUS → Request the current outage status in your area.
STOP → Opt out of alerts.

Will I be charged for messages?

JOEMC does not charge for outage alerts. Standard messaging rates from your mobile carrier may apply.

Can I opt out and rejoin later?

Yes. Text ‘STOP’ to unsubscribe and ‘JOIN’ to re-enroll at any time. Or can our office at 910-353-1940 and they can re-enroll you over the phone.

How often will I receive updates?

Updates are sent as needed during an outage and once power is restored.

Who do I contact if I have issues?

Call JOEMC at 910-353-1940 or email joemc@joemc.com for assistance with text alerts or account updates.