Billing & Payment Options

Understanding Your Bill

Jones-Onslow EMC is committed to making your experience with us enjoyable. That’s why we’ve worked hard to ensure that your monthly bill is easy to read and keeps you fully up-to-date on your account. Bills are prepared monthly, reflect an average of 30 days of electric use, and are due and payable upon receipt. If you do not receive a bill when it’s expected, contact us, and a duplicate will be mailed to you. Or consider signing up for our Paperless Billing program; it allows your monthly bill to be emailed directly to you, and no more worries of lost mail.

Facilities Charges

As a member of Jones-Onslow EMC, you make an investment in your co-op every time you pay your bill. This collective investment in the co-op benefits you and the community immediately and over time. So what exactly is this monthly investment, and how do you benefit from it?

The “Facilities Charge” line item you see on your electric bill is a monthly investment that helps your co-op cover the expenses of maintaining the overall electric system. Combatting cybersecurity threats and maintaining poles, wires, substations and co-op equipment takes strategic planning and significant resources. The facility charge essentially ensures that all equipment operates properly and staff is trained and ready so the lights turn on when you need them.

Regardless of how much electricity a particular family uses, the cost of delivering power to that house, apartment or modular home is the same. As a not-for-profit electric cooperative, we believe the operational costs should be spread fairly and equitably across all of our members, regardless of the level of electricity use. That is why every member pays the facility charge each month to cover basic operational costs and that charge is the same amount since all members benefit from the same service. In essence, this gives each co-op member an equal share in JOEMC’s operation.

Your monthly investment ensures you have access to safe, reliable and affordable power when you need it. We appreciate and value the investment that you make in your co-op each month and we strive to use that investment wisely for the benefit of all members of our community.


Billing Options

Each month you will be mailed a detailed electric bill showing your meter readings, electric usage, and charges. Also enclosed with the bill will be our monthly newsletter (Spotlight) and a self-addressed return envelope for your convenience in returning your payment by mail. Simply tear off the remittance coupon at the bottom of your bill and place it in the envelope, along with your payment, and deliver or mail the envelope to us in time for your payment to be posted by the due date indicated on the bill.

Does the timing of your electric bill match the timing of your payday? Would you like to take the stress out of due dates and avoid late fees? Now is the time to speed up or slow down your payments with a new plan that allows you to pay for electricity on your schedule.FlexPay gives you greater control and offers you the flexibility to purchase electricity when you want—daily, weekly, or monthly. You pay when it works for you—in amounts that fit your budget. The choice is yours.

Click here to learn more about FlexPay

If you check your email more often than regular mail, paperless billing is for you! You can have your monthly electric bill notification e-mailed to you. It’s simple and convenient. When you choose paperless billing, you will receive an email each month when your statement is available to view online at the JOEMC website. Multiple layers of online security protect your personal information and you can keep private financial information out of your postal mailbox.

If you already have an online billing account set up, log-in and select the “Account Management” option from the column on the left side of the page. You’ll then choose the “Paperless Options” tab and be able to choose from email notification and paperless bill. Check out Notifications (also on the left side of the page) to set up a reminder for due dates.

If you don’t have an online billing account established, signup is easy. Go to the Payment Options section under the Member Account tab and quickly register. Please note that you’ll need your electric account number to complete the registration.

If you have any further questions, call the office at (910) 353-1940 or (800) 682-1515 or email us.

Are you on a budget? Does your electric bill vary each month? Budget billing can help. Budget billing guarantees you no surprises when you receive your electric bill. With budget billing, you pay the same predetermined amount each month.

Each month on your electric bill your actual electric use is compared to the projected figures. If there are any large discrepancies in the two amounts, contact us to discuss adjusting the budgeted amount.

Each year the two figures are compared again. If you have overpaid your bills during the previous twelve months, a refund check for the overpaid amount will be issued. If you have underpaid, the excess amount will be due with the following bill.

If you are not currently a budget billing customer, you can start participating in the program at any time. There are certain credit requirements and restrictions.

If you prefer to have one combined, single-page statement for ease in submitting your remittance or ease of viewing multiple electric accounts, then Group Billing is for you. Group Billing enables electric bills for members with multiple meters that are read on the same day each month to be sent to one mailing address. All of the individual electric statements will still be included in the monthly billing, but a summary statement will also accompany the individual statements. The summary statement will list each electric account number, service address and the individual amount of each electric account for that month. A combined total of the individual bills will be presented at the bottom of the summary statement. To remit payment on all of the included accounts, simply include the summary coupon reflecting the total of these electric accounts each month.

Payment Options

With our online bill payment service, you can save time, gas and stamps by visiting our website to pay your electric bill. This is a simple, fast and accurate service that enables you to pay your bill with an e-check, Visa, MasterCard, American Express, or Discover Card just about anytime, anywhere you have access to the Internet. You can also view the current balance on your electric account and review electric use for the past 12 months. When you make a payment online using our service, a confirmation of your payment is given and the amount owed immediately updates on the View Your Current Balance screen.

Download the JOEMC mobile app for fast, easy, secure access to your account anytime…no matter where you are. You can view your balance, pay your bill, report an outage, track your usage, schedule alerts and reminders, and stay connected with us via Facebook. Nearly everything you can do from our “Member Services Portal” can now be handled instantly from your smart device.

AutoDraft can eliminate the hassle of writing a check each month. You can arrange to have the payment deducted from your bank checking or savings account, your debit card or credit card electronically. Fill out the application below and return it to the office OR you can set up an automatic draft by logging into JOEMC’s member portal and clicking on Draft Payment Options or Set Up Draft in the Quick Links Section.

JOEMC has PaySite Kiosks located right in your neighborhood. Using our kiosks are free and the payment posts to your account immediately, just as if you had driven to our office to pay it.

You can pay in cash but the kiosks also accept checks or Visa, MasterCard or Discover Card. Simply scan your bill (or type in your account number) and follow the instructions on the screen. It’s fast and convenient!

An important thing to note is that the machines don’t return change so if members make a payment in cash, any overpayment to an account will be applied as a credit to the account.

In addition to having payment kiosks at our two offices (headquarters in Jacksonville and the Sneads Ferry District Office), we also have payment sites at the following locations:


Piggly Wiggly

715 West Corbett Av., Swansboro


Trenton Government Center

418 Hwy 58N., Unit A, Trenton


Realo Discount Drugs

423 Yopp Rd., Jacksonville


Topsail Exxon

23154 US Hwy 17, Hampstead

Pay Where You Shop now lets members pay their electric bill while shopping at participating retailers.

Members will need a barcode to present to the store clerk when you are ready to pay your electric bill. You can get the barcode by clicking here (you must have your account number to retrieve the barcode from the Pay Where You Shop page). Be sure to tell the store clerk how much you want to pay on your JOEMC bill — the retailers will accept CASH ONLY.

Please keep in mind that store clerks do not have any information about your account. You will not be able to ask them how much you owe or any other account information.

Some of the participating retailers include Dollar General, Family Dollar, Speedway, Walgreens and CVS Pharmacy.

Click here to get your barcode and see participating retailers.


Multiple payments must be processed separately

You may mail your payment to the following address: 259 Western Boulevard, Jacksonville, NC 28546.

Both locations offer the convenience of paying your bill at the drive-thru window.