Jones-Onslow is committed to the safety of our members and the protection of members’ private information. Over the past year, we have enhanced our automated phone system to provide members the opportunity to use a stored member profile when making payments via our IVR (interactive voice response system). This profile can be added through your online member portal or with our customer service representatives. Once added, your member profile will allow you to make payments with a push of a button, and your information will remain secure, encrypted, and stored for future transactions. The automated system ensures that you control your bank card information, and it will not be used until you initiate a payment with JOEMC.
In addition to making a payment over the phone, our system now offers a new feature: a Courtesy Call for when call volumes are at a high level. You will never have to worry about losing your place in line; the computer will hold your spot in the queue, freeing you to do other things in your day and bypass the hold music. When it is your turn, you will receive a phone call back and be connected with one of our customer service representatives without waiting on the phone.
To learn more about payment options or doing business with us click here.
